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Vanwood Returns & Refunds Policy 

Vanwood is committed to delivering high-quality products. Due to the nature of home furnishings, we maintain a strict returns policy to ensure fairness and sustainability. We only accept returns under the limited conditions outlined below.

​1. Eligibility for Returns

Returns are accepted only under the following circumstances:

  • Manufacturing Defects: The product has a material or workmanship flaw present upon delivery.

  • Shipping Error: You received an item that is substantially different from what you ordered (e.g., wrong model or style)

Returns are explicitly NOT accepted for:

​​Change of mind, dissatisfaction, or non-subjective reasons (e.g., "didn't like the colour").

  1. Minor variations in size, colour, grain, or texture from website images or descriptions. Please review product details carefully before purchasing.

  2. Any damage, wear and tear or problems caused by improper use, improper assembly, accidents or negligence after delivery.

  3. Made-to-order, customised, or personalised items.

  4. Items marked as "Final Sale," "Clearance," or "As-Is."​

2. Return Process (Authorization Required)

All returns must be pre-authorized. Unauthorised returns will be refused and returned to sender at the customer's expense.

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  1. Contact Us: You must notify us of your intent to return within 7 calendar days of delivery. Contact our Customer Service at [customer.service@vanwood.com] with your order number and detailed description (with photos) of the issue.

  2. Evaluation & RMA: Our team will review your request. If we determine the issue qualifies under Section 1 (Eligibility), we will issue a Return Merchandise Authorization (RMA) number and provide a designated return address. Returns without an RMA will not be processed.

  3. Ship Back: You must ship the item back within 7 calendar days of receiving the RMA. The item must be in its original, unused condition, with all tags, parts, and packaging. You are responsible for all return shipping costs, insurance, and any applicable import/export duties. We recommend using a trackable and insured service.

  4. Inspection & Resolution: Upon receipt, we will inspect the returned item. A refund or exchange will be processed only if the inspection confirms the qualified defect or error. If the item does not meet the return conditions, it will be shipped back to you at your cost.

3. Refunds & Exchanges

  1. For approved returns, we will issue a refund to your original payment method within 14 business days of confirming the inspection result.

  2. Only the product's purchase price will be refunded. Original shipping charges and any return shipping costs are non-refundable.

  3. If an exchange is approved for an in-stock item, we will cover the standard shipping cost to send the replacement to you.​​

 

4. Important Notes​

  1. Transfer of Risk: Responsibility for the product transfers to you upon delivery. We strongly recommend inspecting the package for obvious transit damage before signing for acceptance. Report any visible damage to the carrier immediately and contact us within 24 hours.

  2. Custom & Made-to-Order Items: All items produced to your specific specifications (including bespoke dimensions, fabric, finish, or configuration) are FINAL SALE. They cannot be cancelled, returned, or refunded once the order is confirmed and production has commenced. Please verify all details before placing your order.

  3. Warranty Issues: This Returns Policy is separate from any applicable product warranty, which covers specific defects over a longer period. Please refer to your product's Warranty Card for those terms.​​

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